Steps are disappearing in my Inspire after syncing

[JamieJBooth]

My Fitbit Inspire has been working as per usual until this morning when I noticed my steps significantly decreased once I went to update in my Fitbit app. After my workout, I looked at my Inspire and had 8600 steps, then when I went to sync in my app, it decreased my step count to 856. It stayed at 856 for a few hours. Now it's the end of my workday, and it only has me down for 1391. I average well over 10,000 steps a day, as I'm I fitness instructor and workout daily. 

I contacted tech support via the chat and basically was told to restart the device and track it for a day. I'm hoping whatever needs to reset does so and things will be back to normal tomorrow. However, 2 other people told me the same thing happened to them today. Anyone else? Any solutions?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @JamieJBooth, thanks for bringing this to my attention. I'm sorry for the late response. 

As our Support Team said, we are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Inspire. 

In case this happens again, even after the restart you were recommended, please let me know and I will be glad to further investigate. 😉