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Steps go back to 0 before the end of the day

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‎06-13-2019 00:14

‎06-13-2019 00:14

My partners inspire hr has on 2 occasions this week, put the steps back to 0 at 10/10.30 and not counted the steps for the day on the app. First day he had over 10,000 and last night he had over 15,000 before it went back to 0. Any idea what is causing this and how to fix it?

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‎06-13-2019 01:29

‎06-13-2019 01:29

Hi @Caitnic  Try restarting the I spire several times and see ifit happens again. Please come back here if it keeps occuring.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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