Steps resetting every afternoon

[Wen1219]

My steps are resetting back to zero in the afternoon, is there a setting somewhere that controls this?

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @Wen1219 nice to see you on the Community Forums.

Thanks for reporting the issues with your Inspire. It's odd this is resetting all your steps every afternoon. Please confirm that your time zone is the correct in the Fitbit app. Then restart your Fitbit with these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Your tracker should now work normally, if not let me know. I'll be around.

[susansusan]

This evening, my FITBIT app says "0" steps.  Which is not correct.

I tried to reset my FITBIT.  I put it on the charger, press and held the button for 5 seconds, I saw the smiley face icon BUT it did NOT vibrate.  The phone app is still not syncing.  😞

Can you help?

[susansusan]

ok, disregard.  It is working now.  The app on my phone is showing steps.  LOL