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Steps streak counter is incorrect on Inspire 2

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‎12-21-2023 13:32 - last edited on ‎12-26-2023 10:42 by Fitbit Moderator

‎12-21-2023 13:32 - last edited on ‎12-26-2023 10:42 by Fitbit Moderator

It shows wrong STREAK counter. I'm doing more than 10K STEPS since March 15, 2023 but it shows STREAK COUNTER as 37. Calculation is wrong. I talked to REP and she mentioned that it's removed in INSPIRE 2.

If it's removed then why it's showing wrong counter in the APP.

I suggest : Either fix it or Remove it..

 

Moderator edit: edited title to clarity

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‎12-26-2023 10:44

‎12-26-2023 10:44

Hi, @AviGupta Welcome to the community!

Thanks for letting me know about this situation with the streak counter for steps on your Inspire 2.

I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

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