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Stoped working after 1 swim

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‎08-04-2020 03:05

‎08-04-2020 03:05

So I have had my Fitbit aspire for less than 24 hours (!!!) and already it has completely stopped working. I went for 1 x 3 minute swim and now it Has completely stopped!!! I am sooo disappointed as I just upgraded to this Fitbit from another fitness tracker brand for a specific fitness holiday and it stops in the first day. How can this be resolved ASAP 

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‎08-04-2020 05:40

‎08-04-2020 05:40

Hi @Ellie211 That is unfortunate! Either return it to the store you bought it from (which is probably the quickest way to resolve the issue) or contact Customer Support.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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