help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Strange symptoms- No heart rate and battery draining rapidly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2022 12:57 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎09-21-2022 12:57 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

Hi,

I have had my Fitbit Inspire 2 for 11 months, and recently I noticed condensation inside the screen. A week earlier I got a new update, and now the battery drains in 6-7 hours, and the heart rate sensor does not pulse like it did.

I don't know if the update is to blame, but it is not acting like usual.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-21-2022 15:27

‎09-21-2022 15:27

Hello @beackers 

 

I’d lean much more to the condensation inside the screen as the cause of your current issues. It sounds like moisture definitely got inside your Inspire 2. I’d suggest putting your Inspire 2 in a bag of dry rice for a day or so to try and pull out the moisture. 

After a few days in dry rice I’d reevaluate the battery drain and heart sensor not working properly. Drying out the Inspire 2 just might fix that issue as well. 

I hope this helps. Please let me know how it goes

Best Answer

‎09-27-2022 09:34

In response to SunsetRunner

‎09-27-2022 09:34

Yes, I did try... and it didn't work.

I did contact Support and got a nice %50 off my next watch... so woohoo!
Thanks for the help though. 🙂 Have a nice day

- beackers

Best Answer
0 Votes

‎09-27-2022 13:44

In response to beackers

‎09-27-2022 13:44

Wow @beackers 50% off is a pretty good deal! 😃 I hope you enjoy your new tracker!!

Best Answer
0 Votes