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Strap won't stay on

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‎11-08-2019 07:02 - last edited on ‎11-08-2019 12:58 by

‎11-08-2019 07:02 - last edited on ‎11-08-2019 12:58 by

Got my hr in January but the strap has started to detach all the time. Is this covered under warranty?

 

 

Moderator edit: subject for clarity

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‎11-08-2019 12:58

‎11-08-2019 12:58

Welcome to the Fitbit Community, @HalfSoldier.

 

I appreciate your participation in the Forums and sharing that your strap has started to detach all the time. Thank you for providing the additional details. I understand your concern, you can take a look at this page for more information about the warranty policy.

 

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Feel free to reach out if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎11-08-2019 12:58

‎11-08-2019 12:58

Welcome to the Fitbit Community, @HalfSoldier.

 

I appreciate your participation in the Forums and sharing that your strap has started to detach all the time. Thank you for providing the additional details. I understand your concern, you can take a look at this page for more information about the warranty policy.

 

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Feel free to reach out if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-14-2019 02:24

In response to LiliyaFitbit

‎11-14-2019 02:24

Thank you fitbit.. I've received my new strap and all is now sorted.

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‎11-14-2019 12:43

In response to HalfSoldier

‎11-14-2019 12:43

Hi @HalfSoldier, thank you for your reply. 

 

I am glad to hear that our Support team took care of your case and you were sent a new strap. Thank you for posting the update here, I appreciate your feedback.

 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Keep on visiting the forums! Robot Happy

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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