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Struggling to setup Inspire on my android phone

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‎02-15-2021 00:12 - last edited on ‎02-16-2021 03:33 by Fitbit Moderator

‎02-15-2021 00:12 - last edited on ‎02-16-2021 03:33 by Fitbit Moderator

Just purchased inspire. Struggling with setup on my android.  Have the fitbit logo in screen with website link scrolling. 

 

 

Moderator Edit: Clarified subject

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‎02-16-2021 03:34

‎02-16-2021 03:34

@Mrso99uk It's good that the community is growing! 

 

Let me help you with this. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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