Swim tracking stopped working on my Fitbit Inspire

[cathrinjane]

I have just been given an inspire. I set the auto-recognise for swimming, and the first 3 swims  tracked okay, although the laps weren't right as there is no metre set. It stopped tracking my swimming after that. I have reset it as per the troubleshoot in the manual but it didn't fix the problem. What else can I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @cathrinjane, welcome to our Fitbit Community. Regarding the swimming tracking issue that your Fitbit Inspire has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, let me know if you restarted your Fitbit Inspire as described in this help article. In the meantime, I'd like to share this help page, which explains how your Fitbit device tracks your swimming activity.

Looking forward to your response.

[cathrinjane]

Thanks for your help. I did restart as described in the article. The smile
icon appears but the tracker does not vibrate. Does this mean it has not
restarted properly?
The article about how the swim tracking works does not include how to add a
pool length to an inspire. I have not found how to do this on an inspire?