help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Swimming not showing from Inspire device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2019 04:03 - last edited on ‎07-08-2019 09:43 by Fitbit Moderator

‎07-07-2019 04:03 - last edited on ‎07-08-2019 09:43 by Fitbit Moderator

My Fitbit Inspire didn't log my swim. Ive tried to add it manually and I keep getting a pop up that the time and date specified is in the future. I've only had my Fitbit a couple of days so I'm still finding my way round it. Is there something I've missed? 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-08-2019 11:13

‎07-08-2019 11:13

@Ezzy40, welcome! It's great to see you around! 

 

Let me help you with your swim logs. Where are you trying to add these swim logs (website or app)? Could you share a screenshot of the error message and the data you are logging on your account? Have you tried using a different device? If you are using the app try logging out from it, restart your phone and log back in. If you are using a computer the clear the browser's cache and cookies.

 

Regarding the swim detection you can find instructions on how this feature works here. Additionally you can find great tips other users have shared here, especially the one that notes that you need to touch the wall every time so it properly detects your laps 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes