Sync doesn't appear to be working

[Roseladym]

Got a new charged on 11/11, restarted everything from my iPhone.  That was the last sync.  Trying to sync from my phone, it starts and says Syncing....then about halfway through it says Sync Now, and the whole process starts all over again.  

[DavideFitbit]

Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Inspire 2, @Roseladym.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device following these steps. If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around.

[Sulo]

Hi. My inspire 2 doesn’t sync either. It appears to be a common issue. I’ve followed all recommended steps with no success

[Jonker]

Hi, same issue here. I tried reinstalling the app, restarting my phone, switching Bluetooth off and on again, restarting my fitbit device, nothing helps. 

[Roseladym]

I have done all these steps and it still isn't working.  I'm ready to throw it in the trash and never buy another unit.  This is the 2nd FitBit I've purchased that has eventually done this and has been a total waste of money. 

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Same.  Sick of this nonsense.

[Jonker]

I again tried everything but it fails to synchronize. I think it's a hardware issue of my inspire 2. Is it possible to sync when connecting to laptop using USB connector?

[DavideFitbit]

Hi everyone, thanks for confirming that you're experiencing the same problem and that you already tried the troubleshooting steps suggested.  

In this case, since you already tried the basic steps shared in the forums and help articles, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around in the Community. 

[Jonker]

Hi, I had a long chat with the help-desk yesterday and I can now synchronize again. What finally fixed it was going to account - Inspire 2 - Gallery and then choosing a different clock-face. This took a while but after updating the Inspire 2 with a new clock-face the synchronization also worked again. Thanks for the help

[Pixellates]

Mine has not successfully synced with my new phone since Nov.21 and it's is so frustrating. Tried changing clock face, restarting device and turning Bluetooth on/off. I am so close to trashing the device altogether 

[user20401]

I connected my Inspire2 last week and it synced at that time.  I tried syncing again and the process failed each time.  I tried reinstalling the same unit to my account but am now waiting for fitbit to recognize the unit after I entered the pairing code.  I receive a message stating "Sorry, the setup is taking longer than usual.  Please be patient.  We're on it."  I've been patient for twenty one minutes.  Please help.

[DavideFitbit]

@Jonker That's great news! Thanks for sharing this update. 

@Pixellates Could you please confirm if you already tried all the basic steps shared here previously? This has been helpful for other users with syncing issues. 

@user20401 Let me know if you were able to complete the set up process. In the meantime, you can find other useful steps in this article to resolve any problem during the set up process. 

I'll be around.