Syncing Inspire HR to Samsung Galaxy phone

[LC62]

Trying to sync my new inspire HR to Samsung Galaxy phone and it keeps failing. Any tips please?

Moderator edit: subject for clarity 

[LC62]

Sorry folks- the problem is Pairing my Inspire HR to my Samsung Galaxy phone. The phone keeps saying it can't communicate with my fitbit. Any clues?

[LiliyaFitbit]

Welcome to the Fitbit Community, @LC62.

Thank you for sharing the details of the issue you’re experiencing. You can confirm if your device is paired to your Fitbit account by doing the following:

1. Tap the Today tab in the Fitbit app, and tap your profile picture.
2. You should see your Inspire HR and the last time it synced.

If you experiencing any difficulties with syncing, please follow the troubleshooting instructions at Why won't my Fitbit device sync?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes.

[ABSOD]

I have this problem as well.  I get as far as the code before the setup fails

I am looking for any solution. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ABSOD.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend following the troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

Keep me posted on the outcome.

[ABSOD]

Hello LilliyaFitbit

I am still unable to connect my Inspire HR to my Samsung Galaxy A6 phone.

I charged the Inspire HR overnight and, while the unit was still plugged in, went through the "Setup a Device" steps on the Fitbit App.

The set up continued until a 4-digit code was requested by the app.  The code appeared on the Unit.  After entering this code, the app showed the connection screen and a screen that said "Sorry, setup is taking longer than usual..."  before failing.

I reset the unit and tried to set it up again, only to encounter the failure a second time.
How do I solve this problem?

[LC62]

Hi, thanks for your advice. I wrongly worded my problem.  It's actually pairing with my phone that won't work so I can't get text messages to show on my fitbit. I followed the instructions but it keeps coming up on my phone that it can't communicate.Sent from my Samsung Galaxy smartphone.

[LiliyaFitbit]

Thank you for your replies, @ABSOD @LC62.

@ABSOD I am sorry to hear the issue persists, thank you for your efforts. Please confirm and try the following:

1. Clear Fitbit cache on your phone: Settings > Applications > Fitbit app > Storage > Clear cache.
2. Force stop the Fitbit app on your phone: Settings > Applications > Fitbit app > Force stop.
3. Restart your phone and make sure other devices are not nearby or turn off Bluetooth on them.
4. You have location services turned on and the Fitbit app has permission to access your location.
5. Power Saving Mode is turned off on your phone.

@LC62 I appreciate the additional details. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications and follow the troubleshooting instructions in this help article: How do I get notifications from my phone on my Fitbit device? 

Looking forward to hearing back from you.

[ABSOD]

I tried these steps and was not successful.  What other things can try? AB