Syncing and heart rate issue with Inspire HR

[JeffMindlin]

Connecting to iPhone 8 with iOS 12. (Haven’t updated to iOS 13)

Inspire hr was working well for 2 months but no longer. 

Ive tried all the fixes I can find. Reset user data - hr comes on but only for a couple of hours max then goes off again. 

Have turned hr off and reset Fitbit. Then on again. No good. 

Keep having to re- connect to phone. But drops again quickly. 

REALLY FED UP. 

This thing is not working properly and at this point I will not be recommending it to anybody. 

Moderator edit: Subject for clarity and labels.

[YojanaFitbit]

Hi @JeffMindlin, thanks for reaching out the Fitbit Forums. Welcome!

Thanks for all the details about the issues that you're having with your Inspire HR. I really appreciate all the troubleshooting steps that you've tried until now. Sorry to hear those steps didn't work for you. We strive for excellent customer service and customer satisfaction remains our number one goal. I've requested a case on your behalf. You should soon receive an email from Customer Support. Please reply with the information that they need to check your options.

I'll around in case that you need anything else.

[JeffMindlin]

I received an email which repeats all the standard fixes. I replied but have not heard back again. 

My heart rate monitor keeps stopping. Is this a software or a hardware issue? 

It usually restarts with clear user data but then stops again in minutes or hours. 

Connectivity to phone is very intermittent. 

Therefore the sleep tracking doesn’t work. 

So not much works. Is it software or hardware? 

[JeffMindlin]

Now I had a follow up with a well known  fix (clear user data) which I had already stated I had tried. 

Im not getting a feeling that this is going to work.