Syncing issues after update with Inspire 2 shows "Location access required"

[Ruud555]

After the updated from 17 Nov 2021 I can not get my inspire 2 sincronized.  I keep getting location access required.  Fix it?  But my location access is always on.  There is nothing to fix. 

Can somebody give me a solution,  otherwise I have an inspire2 for sale

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @Ruud555. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2 and for all steps you've have done to help your Fitbit. I understand where your concern is coming from and how important is to you to keep your hearing aids connected to your phone. 

We haven't receive other reports specifically with this issue during this week. Please make sure your phone meets the requirements listed here.

In addition, please take the following requirements into consideration:

• Your phone is connected to cellular data or Wi-Fi.
• The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
• The Bluetooth setting on your phone is turned on. To check, tap Settings > Bluetooth.
• You have location services turned on, and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
• Your Fitbit device is charged.

If you continue having issues after checking the above, let's try the following troubleshooting steps:

1. Force quit the Fitbit app, then reopen it.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
4. Restart your phone.
5. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
6. Log in to your Fitbit account on a different phone and try to sync.
7. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Hope that helps. 

[susanf]

Clear your cache.