Tap and scroll not working on Inspire HR

[GinaColley]

I've had my Fitbit Inspire hr for about 9 months now and I've never had any issues until now. Randomly today the touch/tap on the screen has stopped responding, I've tried the reset and nothing changes. I cannot do a hard reset due to not being able to scroll up to the settings on the watch and I cannot scroll down to try and turn on the wake mode. The little light bulb for the wake mode is greyed-out and has a line through it, but I'm not able to get the watch to respond when I try to activate it or scroll to see the other options. 

Someone please help!!!

Moderator edit: subject for clarity 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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