The impossible-to-use Inspire band

[joeyg123]

Hello,

I've owned 4 or 5 Fitbit devices (Charge and Alta models) over the course of the past 5 years. My daughter recently received an Inspire as a Christmas present and was excited to use it. After I set it up using the app, she tried to put it on. She was frustrated and I tried to help her only to realize that I could barely push the tiny pin/button through the hole. Using this is a clip isn't an option for her.  

Has this been addressed as a product defect and if not, what's the solution? It's almost unwearable as it stands. Please advise.

Thank you,

Joe

[Odyssey13]

Hi @joeyg123   Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options