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The pin on my Inspire HR is broken

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‎11-27-2019 13:37 - last edited on ‎11-28-2019 13:31 by Fitbit Moderator

‎11-27-2019 13:37 - last edited on ‎11-28-2019 13:31 by Fitbit Moderator

I was trying to change bands on my fitbit inspire hr, and the pin broke. Now I don't think I can change bands at all, and I am not a fan of this silver metallic one, as it catches on all my clothing. What can be done about this?

 

 

Moderator edit: updated subject for clarity

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‎11-27-2019 21:06

‎11-27-2019 21:06

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-27-2019 22:19

In response to Odyssey13

‎11-27-2019 22:19

I just brought the inspire and having problem with locking wristband.  I get it in and pull on it - then when I go to put it on . . It clicks off.  If you know how I lock it in please let me know.  Any suggestions?

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