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Tracker not logging duration time correctly after firmware update..

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‎07-16-2019 08:10 - edited ‎07-16-2019 08:29

‎07-16-2019 08:10 - edited ‎07-16-2019 08:29

I finally received and did the firmware update this morning...

 

Afterwards I went out for my morning bike ride on my usual 30 min course which typically recognized and logged ~30 min of bike exercise prior to the update...However, after the update this morning my auto exercise tracker is only showing 11 min of cycle exercise...

 

Anyone else having this issue?  

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2 REPLIES 2

‎07-16-2019 15:14

‎07-16-2019 15:14

bump to top...

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‎08-21-2019 09:22 - edited ‎08-21-2019 09:22

‎08-21-2019 09:22 - edited ‎08-21-2019 09:22

I'm still having a problem over a month later after the update install where my tracker is not correctly capturing my bike rides using the auto-recognize exercise feature...It's interesting to note that it does a fine job of recognizing walks. and is fairly accurate..

 

This use to work fine before the update ...Absolutely nothing has changed in my bike rides...I always do the same route which takes me 28~30 min to complete...

 

After the update it only seems to capture half the time now...And in some instances it doesn't capture my ride at all!

 

I've contacted customer support and they have been fairly useless to me...They only recommend that you reset the device and try recording again...same ol' BS...

 

There is clearly a problem since the update and fitbit has yet to correct this...

 

 

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