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Tracking sleep but not wearing device

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‎05-06-2019 06:10

‎05-06-2019 06:10

I was surprised to see my sleep logged in Sunday night as I wasn’t wearing it...

 

Has anyone else found this?  Info online suggests due to lack of movement the Inspire HR believes you to be asleep, but surely if no pulse is recognised then this isn’t logical.  I mean, it showed the time slept and the breakdown of that sleep!!  Have lost confidence in the data completely!

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‎05-06-2019 09:39

‎05-06-2019 09:39

I had this issue with a brand new Fitbit HR. I contacted support and they told me to either send to them for renewal or return to place of purchase. As mine was purchased less than 10 days prior, I had no trouble exchanging.

If you contact customer support that can verify your data etc and see it monitoring when not in use.

 

Good luck 

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‎05-07-2019 07:12

In response to Weegie1

‎05-07-2019 07:12

OK, that’s great. Thanks for responding 🙂

Guess I’ll take it back then...

Thanks
Paul

Sent from my iPhone
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