Trouble getting HR to reset to factory settings

[gaknitter]

I've followed instructions, but it's rather difficult to not let go of the button while Fitbit is in charger... Surely there is a better way. I really need to "clean up" this Fitbit before I sell it, now that I have the Versa. 

[AlvaroFitbit · Accepted solution]

@gaknitter Welcome! It's great to see you around! 

Let me help you factory resetting your Inspire HR. Please do the following:

1. Open the Settings app > Clear User Data.
2. When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.

Let me know how it goes.

[Rich_Laue]

@gaknitter the holding of the button while in its charger will only trigger a restart and not clear any data. 

[gaknitter]

Thanks. Like a dummy I deleted the HR off in the app when I got the Versa so guess I'll have to reload it and start over. 

[Rich_Laue]

As @AlvaroFitbit mentioned, on your Inspire HR go to settings then Clear user data. 

[g1g1]

After trying to reset  HR there is no vibration or clock showing but a smiley face instead. Nothing changed.