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Trouble restarting my Inspire HR

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‎06-17-2019 19:05 - last edited on ‎06-18-2019 11:50 by Moderator Alum

‎06-17-2019 19:05 - last edited on ‎06-18-2019 11:50 by Moderator Alum

I let the battery go down on my FB Inspire.  I have now had it plugged in for over 24 hours and can't get it to restart or connect with my iphone.  It buzzes once in a while.

 

Moderator edit: Subject for clarity

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‎06-18-2019 11:49 - edited ‎06-18-2019 11:52

‎06-18-2019 11:49 - edited ‎06-18-2019 11:52

How are you doing @grannyh69? Thanks for joining this family, hope you like what find here! Smiley Happy

 

You've done an excellent job troubleshooting your Fitbit Inspire HR. This is not a normal behavior, I'll be glad to give you a hand with this. Since you've already restarted your Inspire HR, I'd suggest to fully charge it. Then give it a try for another day and if you notice this is acting erratically again, please let me know so I can request a ticket for you.

 

I'll be around!

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‎06-18-2019 14:43

In response to YojanaFitbit

‎06-18-2019 14:43

My fitbit battery died so I recharged it. When i returned it wouldnt turn on. I tryed to reset it but a smiley face followed by a blank screen. My fitbit now says 001 EJBMKYK4  and wont turn on or off. I only have it with 5 months. 

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‎06-25-2019 12:27

In response to ML_1990

‎06-25-2019 12:27

Hi @ML_1990 welcome to the Community Forums.  Sorry for the delayed response.

 

Thanks for resetting your Fitbit Inspire HR and for sharing the details of the issue that your Inspire HR is having. I noticed that you got in touch with our team, thanks for following the steps they suggested via chat. 

 

If you need anything else I'll be around. 

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