Two week old Inspire HR poor sleep tracking

[BethanyJ8]

I just got my Fitbit and it was working fine for a week but now I can only get simplified sleep results and I haven’t done anything differently from when it used to work. Very mad because this was basically the whole reason I got a Fitbit and if I wanted to know how long I was sleeping I would just look at a clock.

[Rich_Laue]

Is your heart rate still on? What does the Fitbit app say about only seeing simple sleep? Look below the graph. 

[BethanyJ8]

Yeah everything else is recording accurately. I’ve tried moving it on my wrist, tightening and loosening it, and having sensitive mode both on and off and nothing is working. I don’t understand how my sleeping position would prevent it from properly recording my sleep and even if it did they have no suggestions of what positions would work.