Unable to access settings on Inspire HR

[SunsetRunner]

My wife is no longer able to access settings on her Inspire HR. A long press on the side button brings up the settings screen as normal but the screen is totally unresponsive. It will not swipe so is only good for showing battery charge level.

The main screen is also not behaving as it used to. Swiping changes the stats displayed but instead of showing them full screen, they only appear in an extremely small font below the time which now displays   on every screen (not just the "home" screen).

Rebooting the device does not fix the problem. In fact I'm not even sure if it is rebooting. The smiley face appears after a long press on the side button while attached to the charger but there is no vibration.

I've also tried changing the clock face and then returning to the original (default) clock face but it has no effect.

All of the settings for the device as displayed in the app are identical to mine (which is behaving correctly) as is the firmware version.

[LiliyaFitbit · Accepted solution]

It’s good to see you in the community, @SunsetRunner.

Thanks for the details shared in your post and for already trying to resolve the issue. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate the device's behavior and help you with this matter. Click here to get connected. 

See you around.

[SunsetRunner]

According to the support team I'd already exhausted the troubleshooting steps so they "concluded that [the] tracker isn’t functioning as it should" (which of course I already new). We're now waiting for the replacement to arrive. It took less than a week for the device to go to what I described in my original post to not responding to swipes at all, then to displaying corrupt characters and now not displaying anything at all so we're hoping the replacement arrives quickly.

Although I'm happy that agreement to replace the device was almost immediate, this is the second time it has needed replacing which does not say much for their quality.

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

This is great news and I hope you continue enjoying the Fitbit experience without any issues. I understand your concern and appreciate your feedback as it helps us to keep improving. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!