help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to change Inspire HR clock face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2020 15:24 - last edited on ‎08-21-2020 18:49 by Fitbit Moderator

‎08-19-2020 15:24 - last edited on ‎08-21-2020 18:49 by Fitbit Moderator

Any tips for how to change my screen display?  I can get as far as seeing the options, but when I choose one the circle just spins and it never loads on my app.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-21-2020 18:48

‎08-21-2020 18:48

Hi @Baymagic, welcome to the Community Forums!

 

Thanks for your post and bringing this to our attention. To further investigate and better assist you, can you please let me know which mobile device are you using with your Inspire HR? When was the first time you experienced this situation and how many times since then? Is this occurring with all the clock faces or just with one in specific? In the meantime I receive your answers, please troubleshoot the Fitbit app following the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

 

Best Answer
0 Votes