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Unable to change clock face on my Fitbit Inspire HR

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‎04-27-2021 02:56 - last edited on ‎04-30-2021 07:39 by Fitbit Moderator

‎04-27-2021 02:56 - last edited on ‎04-30-2021 07:39 by Fitbit Moderator

My Fitbit refuses to add a clock face or an app. If I select a clock face, it starts a jerky loading. I waited for at least 2 minutes and nothing happened. Is this normal? If not, how can it be fixed?

 

 

Moderator edit: updated subject for clarity. 

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‎05-03-2021 05:00 - last edited on ‎07-25-2023 11:56 by Fitbit Moderator

‎05-03-2021 05:00 - last edited on ‎07-25-2023 11:56 by Fitbit Moderator

@BradleyTerpstra It's great to have you here! 

Sorry to hear about this. I suggest you restart your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎05-03-2021 05:00 - last edited on ‎07-25-2023 11:56 by Fitbit Moderator

‎05-03-2021 05:00 - last edited on ‎07-25-2023 11:56 by Fitbit Moderator

@BradleyTerpstra It's great to have you here! 

Sorry to hear about this. I suggest you restart your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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