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Unable to change my clock face

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‎08-04-2020 08:15 - last edited on ‎08-06-2020 06:37 by Moderator Alum

‎08-04-2020 08:15 - last edited on ‎08-06-2020 06:37 by Moderator Alum

I have tried numerous times to change my clock face (Inspire hr), I have uninstalled the app, logged out and reset the watch. When I go to clock faces on the app it just spins and does not let me go any further.

Any suggestions welcome.

Thank you in advance.

 

 


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‎08-06-2020 06:36 - edited ‎08-06-2020 06:36

‎08-06-2020 06:36 - edited ‎08-06-2020 06:36

Hello @SarahB111, welcome back to the Fitbit Community. Sorry for the late response. 

 

Thank you for sharing that you've been experiencing this inconvenience to change the clock face option on your Inspire HR and for confirming that you already tried a few troubleshooting steps. 

 

Before considering other options, could you please confirm if you're experiencing this problem when selecting a specific clock face option? Or it's not even letting you to select any clock face and the loading screen just spins infinitely? 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎08-06-2020 07:00

In response to DavideFitbit

‎08-06-2020 07:00

Thank you for the response.It's when I select an option

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‎08-06-2020 11:39

In response to DavideFitbit

‎08-06-2020 11:39

I'm having the same problem.  I've tried several different clock faces - same issue with all.  

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‎08-07-2020 06:53

In response to SarahB111

‎08-07-2020 06:53

Thank you for your reply @SarahB111, and welcome to the Community forums @MargretF.   

 

Since you already tried several troubleshooting options with no success, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon through e-mail. Keep an eye on your inbox. 

 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎12-31-2020 10:45

In response to DavideFitbit

‎12-31-2020 10:45

Also hoping to get this information. I have a Inspire HR, attempting (multiple times) to load clock faces via Windows10 PC. The watch is sync'd and connected, but only displays the fitbit.com/setup. On the fitbit app also shows connected and sync'd, go into clock faces and under "my clock" is displays a blank clock face. Go into all clocks and select any of the available faces and nothing happens, the arrow is spinning like the software is working to load but nothing happens. PC is up to date, I've reloaded, reconnected, all of those things. What fix was emailed to the previous users? Any fix or should I just send this back?

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