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Unable to charge my Inspire 2

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‎09-16-2023 15:06 - last edited on ‎09-20-2023 05:58 by Fitbit Moderator

‎09-16-2023 15:06 - last edited on ‎09-20-2023 05:58 by Fitbit Moderator

My Fitbit inspire is not changing. It show check charger message, but charger is perfectly fine. Very irritating with it.

 

Moderator edit: clarified subject

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‎09-18-2023 12:52

‎09-18-2023 12:52

It's a pleasure to have a new face here @Amankumar52. Thanks for confirming 

Thank you for informing me that the charging cord is not the problem.

Please attempt the following actions to resolve the problem:

As a first step, I'd want to use a toothbrush and some water to clean the charging connections on the back of the device.

I also need you to clean the pins on the charging wire with a cotton swab and some disinfecting alcohol, ensuring sure that no swab fragments remain on the pins.

Finally, connect it to another USB port or a UL-certified USB wall charger.

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