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Unable to connect Inspire HR

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‎04-26-2020 10:29 - last edited on ‎05-06-2020 14:07 by Fitbit Moderator

‎04-26-2020 10:29 - last edited on ‎05-06-2020 14:07 by Fitbit Moderator

My Fitbit stopped registering steps and I followed all instruction on website and forum. In the end I disabled the device and removed app and tried to start again. Now the app says it has found the device but won’t connect. I’ve also lost step counting,  heart rate and Sleep tile. 

 

Moderator edit: Subject for clarity 

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‎05-06-2020 14:05

‎05-06-2020 14:05

Hi @Wisteria109, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for truing some troubleshooting steps before posting. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎05-06-2020 19:31

In response to RicardoFitbit

‎05-06-2020 19:31

They only suggested what I had already tried. I replied with additional info they requested on Saturday and am still waiting for them to get back to me. I’m finding this very frustrating

Thank you


Sent from my iPhone
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