Unable to get text and email notifications/Notifications and All Day Sync just Buffer

[LJMackenzie]

We are now working on our second Fitbit as the first one would not work at all.

Our current problem is that the Fitbit shows as connected on Bluetooth but when we push notifications all day sync goes green and it buffers along with the notification. After a certain length of time not sure what it is we get a notification that we need to pair the Fitbit with the iPhone 7. When you check the Bluetooth connection it shows that the Fitbit is indeed paired. As a result of this continuing to happen unable to get any notifications. As well randomly the Fitbit stops being paired via Bluetooth to the iPhone. Could not locate this issue on the forum can you please help.
We have tried all the solutions offered on here without success.

This is the second time asking for help for some reason we got an email saying there was an answer, but there wasn’t. 

[AlvaroFitbit]

@LJMackenzie Thanks for joining us! Sorry for the delay in my reply.

Let me help you with your Inspire HR not getting notifications from your iPhone and thank you for troubleshooting this issue. Since you didn't mention which steps you tried I would like to suggest you clear the connection between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can find troubleshooting instructions here.

Let me know how it goes.

[LJMackenzie]

Thanks for responding. We have previously attempted all of the listed solutions on this forum, including your suggested procedure (multiple times), without any success. We have gone back to factory install, deleted and reinstalled app and any other idea we could gather from this forum and help menus.

Thanks