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Unable to pair Inspire HR

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‎07-21-2020 00:37 - last edited on ‎07-21-2020 17:10 by Fitbit Moderator

‎07-21-2020 00:37 - last edited on ‎07-21-2020 17:10 by Fitbit Moderator

Since the most recent iOS 13.6 update my Fitbit app keeps coming up with an error message saying ‘lost Bluetooth pairing’ I have to keep going into Bluetooth and ‘forgetting device’ then restarting. This is happening 5-7 times a day.

 

04E2232F-114F-4701-957B-5454A836C940.png

 

Please advise what to do. It’s very annoying.

thanks. 

 

Moderator Edit: Clarified subject

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‎07-21-2020 17:09

‎07-21-2020 17:09

Hi @SqueakHartley, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the screenshot that was shared, your effort trying some troubleshooting steps before to posting is also appreciated. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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