Unable to register Inspire 2 and have tried 3 different emails…

[avierra]

I purchased a Fitbit2 recently and I am trying to complete registration. I’m told to check the email to continue registration. I get no emails from Fitbit my email address is correct it is not in the junk folder. I called tech support they told me to log out then log back in, no email comes, I press resend several times, no email. They tell me to delete them re install the app, which I do,  no email comes. Every-time I start the app I get the message to check email, nothing. I have now registered using 3 different emails and have run out of email addresses to try. Any ideas, tech support aren’t helpful.  What a nightmare!

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @avierra  starting next year, Fitbit is wanting us to link to Google. click to read the information. Are you using a Gmail account? I know with my Mail.com address that emails seem to take longer to arrive than with Gmail.

[avierra]

Thank you for your quick reply! No I am not using Google. The first email I used was an MSN account, the second one was an iCloud account, and the second one was my company work account. Are you saying that Fitbit will only sync with a Google email account?

[Odyssey13]

@avierra  it works with other mail accounts, as mine is from Mail.com. Per the article I linked above, they will be changing things to where people need to have a Google account in order to use all the features of the device.

[avierra]

I tried setting this up a month ago and had the same issues. I’ll try a Google account but if it doesn’t work I will need to return this item.

Sent from my iPhone

[avierra · Accepted solution]

I was able to FINALLY register the device using a Google e-mail account.  You can ONLY register using a Google e-mail.  You need to let all users know this otherwise, they will return the device or throw it away.  

[AndreaFitbit]

Thanks for getting  back to us and for your feedback @avierra. I'm glad to hear that you were able to register using a Google e-mail account. 

We're constantly striving to improve Google and Fitbit products and services, and we appreciate all of the input we receive from our customers. 

Thank you for the heads up @Odyssey13.

Have a nice day.