Unable to reset Inspire HR

[Edsto]

Hi my inspire HR has steadily lost time (90 minutes) since I bought it a bought 2 months ago. I have tried every tip on the community to no avail. I am unable to do a factory reset as per the website instructions they do not work. I have tried on 3 devices to to sync, Galaxy A10, iphone6 splus and iPad Pro none of them will connect to the device.

any help would be appreciated as I am at my wits end.

Ed

[Julia_G]

Hi, @Edsto , there is no factory reset for the Inspire HR, but you should be able to restart it:  Here are the instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 

You may need to hold the button for a little longer than 5 seconds before you see the smiley face.

In order to keep the time up to date on your Fitbit you should make sure to sync it regularly.  Once a day is ideal, but it should be okay if it is only synced once a week or so.

To sync, on your Fitbit app click on the Inspire HR icon and on the next screen choose sync now.  Make sure the phone or tablet etc that you use to sync are nearby and bluetooth is turned on.

I hope this helps.  Welcome to the forums!

1. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

[Edsto]

Hi Julia, I have restarted my device numerous times already which hasn’t helped.

i now find that my device has disappeared from the app, I have tried + new device but the app will not find my phone. I’ve turned Bluetooth off and on also reinstalled the app. The device shows on Bluetooth but will not pair??

regards Ed

[Julia_G · Accepted solution]

Hi, @Edsto please remove the device completely from your Bluetooth settings and close your Fitbit app and log back in again (make sure you know your original email address and password).

Then try to reinstall your Inspire HR from scratch.

Also I am confused about what you say “the app will not find your phone”.  The app should be on your phone and it is searching for your Fitbit device , not your phone.  Please could you explain?

[Edsto]

Hi Julia, success thank you very much.

Ed.

[Julia_G]

Hi, @Edsto , I am so glad that worked!  In future make sure you sync regularly and your time should always be up to date.