help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to set up Inspire 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-18-2024 01:53 - last edited on ‎11-19-2024 07:34 by Fitbit Moderator

‎11-18-2024 01:53 - last edited on ‎11-19-2024 07:34 by Fitbit Moderator

I bought a secondhand Fitbit Inspire 2. I reseted it and cleared the data and now the only screen showing up is downloading the app. I downloaded it and it still doesn't recognise. I looked around and it said to delete the current Versa 2 account, however I have no way of contacting my seller. Is there any other way to fully reset it?

 

Moderator edit: clarified subject.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-19-2024 07:17

‎11-19-2024 07:17

Welcome to the forums @Brainobrien. 

Thank you for providing the details reagarding your Inspire 2.  

Have you been using another device connected to your Bluetooth? have you unpaired it by any chance? I'd suggest doing the following:

  • Confirm that your device is fully charged. If by any case you cannot charge your device see: Why isn't my Fitbit device's battery charging? 
  • Check if by any chance your phone's Bluetooth shows your Fitbit device as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Fitbit device again.
  • If there is no connection, restart your Fitbit device.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Best Answer
0 Votes