Unable to set up Inspire HR

[Caz3]

I have just purchased a n Inspire HR. I have tried to select the Inspire HH in the set up device menu I can select the device but as soon as I click to set it up it takes me straight back to the account page. 

[Odyssey13]

Hello and welcome to the forums @Caz3 

I've notified a moderator about your situation and they will stop by to render assistance. They are good at getting people going. Thanks for coming to the forums.

[sailorbear510]

Is this your first Fitbit Device you've owned?

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@Caz3 wrote:

I have just purchased a n Inspire HR. I have tried to select the Inspire HH in the set up device menu I can select the device but as soon as I click to set it up it takes me straight back to the account page. 

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[LuciaFitbit]

Hi @Caz3, welcome to the Fitbit Community Forums! I'm glad to hear that you have a new Inspire HR. I'll be more than glad to help you pairing it with your account. In oder for me to be able to investigate further, I kindly ask you to respond the following questions:

- Which phone model do you have?

- Have you checked if your Fitbit App is up to date?

- Is you OS up to date?

In the meantime please follow these steps:

- Log out from your Fitbit account. 

- Delete cache and cookies from the Fitbit App. 

- Restart your phone. 

- Make sure internet and Bluetooth are on. 

- Log back in. 

- Try to pair your Fitbit device again. Here you can find additional troubleshooting steps: Why can't I set up my Fitbit device?

@Odyssey13 and @sailorbear510 thank you for your help. 🙂

Let me know if it works!