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Unable to setup Inspire HR with Android devices and laptop

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‎07-09-2019 19:59 - last edited on ‎07-10-2019 19:20 by Fitbit Moderator

‎07-09-2019 19:59 - last edited on ‎07-10-2019 19:20 by Fitbit Moderator

Help! I can't set up my new Fitbit.  I have tried on a tablet, on my android phone, and on my laptop...get the same issue on all devices.  I login to my fitbit account, select "set up device" under my account, and select Inspire HR from the list. It brings up an image of the fitbit bit but when I select "Set up your Fitbit InspireHR" it routes right back to my main account screen.

 

Moderator edit: Subject for clarity 

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‎07-10-2019 19:19

‎07-10-2019 19:19

Hi @AmyEDRN welcome to the Community Forums! I'm happy to help you with your setup concern.

 

Seems odd that you're unable to setup your new Fitbit Inspire HR, certainly this is not the way this procedure was designed, thanks for trying on different devices. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to verify if there's a missing requirement that's preventing the setup process to be completed. Then, move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around, let me know if you have any additional questions. By the way, I've moved your post to the Inspire HR board. 

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