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Unable to setup Inspire HR with Huawei P20 Lite

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‎04-26-2020 05:55 - last edited on ‎05-06-2020 13:58 by Fitbit Moderator

‎04-26-2020 05:55 - last edited on ‎05-06-2020 13:58 by Fitbit Moderator

I can't setup my Fitbit HR, should the screen turn on when I tap? It doesn't, turns  with the Fitbit symbol and go to the setup on website when I press button on side, it's fully charged. When I go to web site days to use app, I am trying o. A Huawei p20 lite but says no Bluetooth connection, am using husbands phone as my OnePlus 5 is not compatible any suggestions greatly received! 

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎05-06-2020 13:57

‎05-06-2020 13:57

Hi @hodgettstwin, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎07-02-2020 08:25

In response to RicardoFitbit

‎07-02-2020 08:25

Hello, I am having the exact same problem, can you tell me how it was resolved? Thanks 🙂

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‎07-02-2020 08:32

In response to JonesH01

‎07-02-2020 08:32

I contacted the online chat not sure how they got it working but they did!
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‎07-02-2020 20:43

In response to hodgettstwin

‎07-02-2020 20:43

Welcome aboard @JonesH01 and thanks for your reply @hodgettstwin.

 

@JonesH01 Thanks for your post. To move forward with this, can you please let me know which mobile device are you using and please confirm that the troubleshooting steps from my previous post were already tried? I'll be waiting for your reply.

 

@hodgettstwin I'm happy to know that your issue was resolved after getting in touch with your Customer Support team. Please do not hesitate to contact me back if you need anything else, it was a pleasure to assist you.

 

I'll be here, let me know if you have any additional questions. 

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