Unable to setup Inspire HR with Samsung S6 Edge

[Audrey_M]

I can't set up my Inspire HR at all because it won't pair up with Bluetooth with my Samsung S6 Edge. The FitBit is on the charger, I've tried to pair multiple times, have deleted/reinstalled the app, restarted my phone, etc. Any thoughts?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Audrey_M, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

[kati2862]

Hi,

Just triying to set up my new fitbit inspire HR to a samsung S6- theres no way to connect?

any sugestion?

regards

Moderator Edit: Formatting

[RicardoFitbit]

Welcome aboard @kati2862.

Thanks for bringing this to our attention. Did you tried the suggestions that were shared on my previous post? Please let me know if the steps there resolve your issue.

I'll be here if you need anything else.