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Unable to setup Inspire HR with new phone

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‎07-24-2020 19:25 - last edited on ‎07-24-2020 20:49 by Fitbit Moderator

‎07-24-2020 19:25 - last edited on ‎07-24-2020 20:49 by Fitbit Moderator

Upgraded new phone, fit bit was charging, been having trouble connecting ever since. It keeps saying Bluetooth is not on ( but it is). I restarted the phone, I deleted the app and reinstalled it, it is very frustrating. Not sure what else to do. Kept saying searching for device for ever and then no Bluetooth. Help! I only have this Fitbit for little over a week. 😞 

 

Moderator Edit: Clarified subject

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‎07-24-2020 20:47

‎07-24-2020 20:47

Hi @Nina75, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you and further investigate, can you please let me know which mobile device are you using with your Inspire HR? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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