05-25-2020 13:25 - last edited on 05-25-2020 18:47 by RicardoFitbit
05-25-2020 13:25 - last edited on 05-25-2020 18:47 by RicardoFitbit
Since doing the ios update on my IPhone I cannot sync my fitbit to the app.
Moderator Edit: Clarified subject
05-25-2020 18:46
05-25-2020 18:46
Hello @larlargay, welcome to the Community Forums!
Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device after the update that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.
05-31-2020 11:34
05-31-2020 11:34
All is good in the world again, thank you for your help!
Lara