Unable to sync Inspire HR

[Mhumphr]

I am trying to sync my steps to the app, but even though the device is right next to me and my phone, the app says it cannot find the device. It is charged and I’ve tried to sync on WiFi and cellular by themselves, but nothing is working. I’ve also restarted my phone but nothing seems to fix it.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Mhumphr, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[teddiej]

Thank you for your response. I finally turned off my phone, then the Zip, turned on the phone, then the Zip and it worked.

Enjoy your weekend; stay safe.
Teddie

Sent from my iPad