Unable to sync Inspire HR

[Margthom]

Suddenly iPad has stopped syncing last evening. Have tried all the suggestions to no avail including an agent. I have it installed with MyFitnessPal program on my iPad as well as my laptop. For years I must sync on my laptop and then I can sync on my laptop. If I uninstall the Fitbit will it lose the data already stored there or what other options are there?

Moderator edit: Subject for clarity 

[brubec]

Thanks for the phone number.  How did you find it.  Very frustrated

[Smilingtoday]

I am not a techie either but as soon as I said forget this device under Bluetooth, turned Bluetooth off and then turned Bluetooth back on I synced for me. I don’t know what else to say. It’s still working and I lost no data.



Sent from my iPhone

[brubec]

Mine stopped May 10

[brubec]

Thanks. I have tried everything suggested and still won't "find device"  Very frustrating.

[TessF55]

I updated my iphone 7s to the latest ios and now I cannot get my Fitbit Inspire HR to sync with it.  I tried multiple shutdowns of my phone and fitbit with no success. Finally, I deleted the app, powered off my phone, reinstalled the app and it still won't sync with my phone.  I get message saying Found It with a check mark in the middle of the screen and at the bottom of the screen it says, Connecting to Tracker... and it spins, spins and spins and never connects!  I have the Fitbit and iphone side by side. 

This is so frustrating and I have now wasted about 3 hours this afternoon trying to figure it out.  Please advise how I can resolve this issue/problem. 

Thank you.

[Bjw27]

Was having the same issue but this worked for me! 

[Usamimi]

I've been fixing it by switching to my ipad to update my fitbit but then I switch back to my iphone and it doesn't update and the fitbit doesn't keep the fix. It's been time consuming and frustrating. I want and need my fitbit and phone to sync like it used to do before the iphone software update last Saturday.
Has anyone on this community post been able to fix it AND HAVE IT KEEP THE FIX FOR MORE THAN ONE DAY?

[Smilingtoday]

Yes. I went into my iPhone. Hit Bluetooth then inspire Hr the hit forget this device. Turn Bluetooth off. Then turn it back on. I synced. My iPad also synced after that. Has been working ever since.

Good luck



Sent from my iPhone

[brubec]

Thanks for the attempt.  I don't have it on my iPhone--just the iPad.  I cannotget it Bluetooth to read it.

[brubec]

All of the community help has been great but my problem hasn't solved either.  Doesn'tanyone from the company help???

[brubec]

I deleted the app and started with a new (from the cloud)  All data was still there.

[brubec]

How did you connect Fitbit with Bluetooth off?

[brubec]

Thank you for the step by step process.  I think it worked.  I really think the company should read all

of this and realize the problem and send out solution.  Not pleased with customer service.  Many thanks for your help

[Soccer_Doc]

This is the solution!!!  thank you! 

Moderator Edit: All-caps

[s5267c]

Why is this happening; I have loved my Fitbit Inspire HR, but I’m very disappointed with your assistance availability.  If I go to the directions-they lead me somewhere else; if I call, your advocates are currently busy....indefinitely! My Fitbit will not sync with my watch, no matter what I try!😡 I received this for Xmas 2019; in February 2020 the connection failed and I was able to reset.  It’s now May and it has done it again-but this time nothing seems to help. My iPhone updated on Sat May 9, 2020 and My Fitbit Inspire HR has not synced since. My Fitbit works, but will not send data to my iPhone!!! I am so very disappointed.  If it does not get remedied, I will be forced to purchase an Apple Watch. P.S. I had been enjoying your free offering of the Premium Program through June, but now I cannot even benefit from tgat☹️

[TessF55]

Thanks for sharing. I did this yesterday and it worked for me, too.  So far, so good!

Thank you.

[Soccer_Doc]

I went to Settings and bluetooth. My inspire HR was not connected. so I
clicked on it and clicked on forget this device. Then I went back to
bluetooth and clicked on fitbit and it connected.
It was definitely the iOS update so you have to go to your phone to
reconnect.

Very Respectfully,
*Cynthia*

Moderator edit: personal info removed

[s5267c]

Thank you for your help. I kept my phone on for what seemed like forever before I got a representative to help me fix my Inspire HR. The problem arose from the update on my iPhone. The assistant was extremely nice and helpful! I was beginning to feel like I was drowning! Thank you for offering your help as well 😊.

Sent from my iPhone

[ConnieP53]

So what did the rep tell you? How did you fix the Fit bit to work with
your phone. I know it was the last update that messed up my Fit Bit.

Thanks for your help.

Connie

[Mthstn]

Your message was very helpful, but I only had to use step #1. I went to Bluetooth on my iPhone, clicked on 'forget this device' and immediately it recognized the Inspire HR and sync'd. It's like the software was getting 2 signals.