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Unable to update Inspire HR firmware version

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‎07-29-2020 04:45 - last edited on ‎08-07-2020 15:26 by Fitbit Moderator

‎07-29-2020 04:45 - last edited on ‎08-07-2020 15:26 by Fitbit Moderator

The Fitbit app tells me there is new firmware, but when I try and update I’m told the update failed as I have the latest version?

 

App says I have 3.24.1 but I can’t reconcile that with the new 1.88.11

 

Do I need to update or not?

 

Moderator Edit: Clarified subject

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‎08-07-2020 15:26 - last edited on ‎07-11-2025 10:45 by Fitbit Moderator

‎08-07-2020 15:26 - last edited on ‎07-11-2025 10:45 by Fitbit Moderator

Hello @philguk, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation before posting over here. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward and try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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