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Unable to update exercises on the new Fitbit app

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‎11-26-2023 04:40 - last edited on ‎11-27-2023 07:33 by Fitbit Moderator

‎11-26-2023 04:40 - last edited on ‎11-27-2023 07:33 by Fitbit Moderator

Unable to change type of exercise in latest update.  I bike and can no longer use the app to monitor my rides.  Very disappointed in latest update.  It’s renewal time for me   If no longer usable will surrender to an Apple Watch. 

Moderator Edit: Clarified subject

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9 REPLIES 9

‎11-27-2023 07:35

‎11-27-2023 07:35

Hi there, @Frankdog. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your activity log after the Fitbit app update. I understand why you're feeling disappointed.  

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hope you have a good day!

Maria | Community Moderator, Fitbit


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0 Votes

‎11-27-2023 18:19

‎11-27-2023 18:19

I'm having the same problem - very annoying. I can't modify the type of exercise. 

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‎11-28-2023 00:46

In response to efgrady

‎11-28-2023 00:46

I’m having the same problem too, very annoying. A way to ‘encourage’ you to upgrade?

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‎11-29-2023 11:34

‎11-29-2023 11:34

Yeah, I don’t like the update either for the same reason 

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‎11-30-2023 07:04

‎11-30-2023 07:04

Really disappointed that I can’t categorize my exercises since update. Is that feature returning?

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‎11-30-2023 07:07

In response to maureenv2

‎11-30-2023 07:07

I have asked the same thing but haven’t heard back from Fitbit

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‎12-03-2023 07:29

In response to Sharolc

‎12-03-2023 07:29

I have the same problem too. It's really irritating always having to go into the app online to update instead of on my phone. Please sort this.

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‎12-03-2023 08:04

In response to DoctorH

‎12-03-2023 08:04

Thanks for your post. I didn’t know I could go online and make corrections to the exercise type. It still sucks that we can’t do it on our phone though.

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‎12-03-2023 17:34

In response to MarreFitbit

‎12-03-2023 17:34

I'm having the same problem. I'd like my workouts to represent what I'm actually doing. The only exercise options if you start it at the beginning are Run, Walk, & Hike. And now there is no option to change to it a number of different exercises like before. I more often bike than anything else. I can convert it in Strava, since they are connected, but it should be a direct option within the FitBit app. I'll admit that I also like the old design too. It was more user friendly to my eyes and brain.

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