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Update my on my phone

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‎07-13-2019 13:54

‎07-13-2019 13:54

Good evening why can't I get my fitbit update on my phone . The time need to change also.  

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‎07-13-2019 19:23

‎07-13-2019 19:23

Hi @Smithmarlene  It sounds as if it is not syncing. What phone are you using? Is it on the Supported Devices List? 

Try the suggestions in THIS Help Article on Syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎07-13-2019 19:23

‎07-13-2019 19:23

Hi @Smithmarlene  It sounds as if it is not syncing. What phone are you using? Is it on the Supported Devices List? 

Try the suggestions in THIS Help Article on Syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-13-2019 19:29

In response to NellyG

‎07-13-2019 19:29

Hi I'm using a Samsung Galaxy S8 

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‎07-13-2019 20:06

In response to Smithmarlene

‎07-13-2019 20:06

The S8 should work fine (I have ome of them too). Go through all the steps in the Help Article I linked above.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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