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Version of App no longer compatible with inspire HR

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‎03-02-2020 00:02

‎03-02-2020 00:02

I can’t sync my inspire HR.  It says the App needs to be updated but am on 3.15.1 updated on 26 Feb.  What’s going on please?

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‎03-03-2020 08:25 - last edited on ‎01-22-2025 06:07 by Fitbit Moderator

‎03-03-2020 08:25 - last edited on ‎01-22-2025 06:07 by Fitbit Moderator

@Jalinsun Welcome! Thanks for being part of our Community! 

Let me help you with your Inpsire HR not syncing with the Fitbit app. This is odd. Could you share an screenshot of the error message? Try logging out from the app, restart your phone and log back in.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-04-2020 23:49

In response to AlvaroFitbit

‎03-04-2020 23:49

Thank you for your message. Here is the screenshot showing the problem. After many, many attempts it did eventually work. I have no idea what made it work, but got there in the end. It is ok now.

I didn’t want to delete the app as I thought I might lose data, but I did try & download it again, but, because I was already on the latest version, nothing seemed to happen. I also cleared the app from memory and did a hard restart.

Thanks again,

Jean


[image1.jpeg]

Sent from my iPad
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