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Warranty Claim Center Response Time

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‎05-20-2022 10:53 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

‎05-20-2022 10:53 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

Anyone have to deal with warranty claims? I had to take a picture of the issue I'm having along with some details on paper to be included in the photo. Wondering how long it takes to get a response? Customer Service was not allowed to tell me (which seems silly). I asked... a week? A month? Nothing. How long have you had to wait? Just curious. Thank you.

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‎05-21-2022 06:51 - last edited on ‎06-02-2023 05:49 by Fitbit Moderator

‎05-21-2022 06:51 - last edited on ‎06-02-2023 05:49 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Lakota9. 

Thanks for sharing your inquiry about warranty claims. 

It usually takes around 48 hours to receive a response from the Customer Support team. Every case is evaluated individually, but it shouldn't take too long to get a response about the status of your warranty. Make sure to send the information they've requested as soon as possible so they can continue with the assistance process. You can also chat with us online or give us a call. Click here to get connected. 

Thanks again for all your feedback and comments. 

Davide | Italian and English Community Moderator, Fitbit


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‎05-31-2023 09:32

‎05-31-2023 09:32

Hopefully you eventually got a response. I've been waiting 9 days and I still haven't gotten a response.

 

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‎06-02-2023 05:54

In response to TeeWilliams

‎06-02-2023 05:54

Hi there, @TeeWilliams. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen our Support Team already sent you an email after you posted here. Please make sure to check your spam or junk folder if you haven't gotten anything yet. 

Maria | Community Moderator, Fitbit


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