help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Watch Screen Stopped Working on Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2020 20:20

‎08-30-2020 20:20

The screen on my watch has stopped working. My watch still vibrates for notifications, and when the side button is held down. The watch is still tracking steps, heart rate and exercise correctly that I can view through the fitbit app, but the screen has completely stopped working. There is no visible damage to my watch face, nor did I cause any damage prior to this issue. I've had issues with my screen freezing/temporarily not working prior to this occurrence, but a reset on the charger always corrected the problem. I've only had this watch since Christmas 2019, so I'm super bummed I'm encountering this issue. Any suggestions on how to fix the screen issue?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-31-2020 02:15

‎08-31-2020 02:15

Hi @ecskaggs123 I think it sounds like you have tried the usual fixes so you will need to contact Customer Support 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-31-2020 04:10

In response to NellyG

‎08-31-2020 04:10

Hi!

 

I have the same problem, my Inspire HR seems syncing fine, but it's screen is blank and it's button does nothing but a single buzz. I've tried everything that I could find on forums and were possible, but without any luck.

 

The Support:

- The "Live Chat" Option always fail with "Sorry about that. Looks like someone just snagged the last Fitbit chat representative."

- The "@FitBitSupport" is Twitter only

I don't have Twitter, I don't want to use social media.

 

You could tell, I'm very upset....

 

Best Answer
0 Votes