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What has happened - no auto tracking, no details when exercise manually entered, no sleep tracking

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‎11-25-2022 23:43 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

‎11-25-2022 23:43 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

I bought an inspire 2 three weeks ago.  For the first two weeks it worked fine, it automatically tracked my exercise, it provided a detailed breakdown of percentages of zone minutes in exercise etc.  Even when entering exercise manually it gave a detailed breakdown.  

 

On Wednesday all of this stopped - no auto tracking of exercise, no detailed breakdown when manually entering exercise, no recording of sleep. It shows zero zone minutes as a result. It is still tracking steps, km, calorie count.

 

Disappointed that its not performing so early on.  I was really unhappy to give up my Flex 2 for something so large and clunky - the only benefit was the extra data.  Now its not doing the job - any ideas on how to resolve this?

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2 REPLIES 2

‎11-25-2022 23:51

‎11-25-2022 23:51

And when trying to manually add my walk in from this morning, it tells me I walked for 1.2 km, whether the length of time I enter is the true time of 35 mins, or 10 hours!

 

 

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‎11-26-2022 04:41

In response to jjj.jane

‎11-26-2022 04:41

I have a similar experience. It seems like a lot of people are experiencing an operational glitch. I am hoping it is a fitbit bug and they are working on fixing it. 

 

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