What's up with the sleep tracking / not tracking?

[RedHedd]

It tracks my sleep - sort of - but if I get up in the middle of the night to use the bathroom, it seems to stop tracking and then starts another sleep session which ends up with it looking like I'm only getting 2-3 hours of sleep, when in fact I went to bed at a reasonable hour - usually around 10:00 p.m. or earlier, and during the week the alarm goes off at 5:00 a.m.  One morning it said I got up at 5;15, when, in fact, I had been up for 15 minutes puttering in the kitchen making coffee, etc.

Yes, I've restarted my Inspire many times, I've changed the sensitivity setting from normal to sensitive and then back to normal.  Tried changing from wrist to clip (that resulted in no sleep tracking at all) so switched back to wrist.

I'm guessing this is a known glitch and you're working on a fix, right? Or is it just like the exercise syncing glitch that has never been fixed from years ago?

[YojanaFitbit]

Thanks for getting back @RedHedd. 

I understand how you feel, since you've had other issues related to your Fitbit. Thanks for your feedback, we're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please me us know if there's anything we can do to assist you in the meantime.

[Ellie-mai]

Hi, I bought my fitbit mainly to track my sleep and my heart and for some reason both have stopped recording! Iv tried everything to get them to work but no luck. How does it work? I need it to record my sleep!

Please help me.