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Whatsapp notifications not working on Inspire HR

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‎04-10-2021 12:09 - last edited on ‎04-13-2021 15:52 by Fitbit Moderator

‎04-10-2021 12:09 - last edited on ‎04-13-2021 15:52 by Fitbit Moderator

Hi,

I joined today & some notifications are working but WhatsApp is not coming through? I’ve tried all the things I can think of and no reason why it shouldn’t be working 

any help would be great 

 

 

Moderator Edit: Clarified subject

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‎04-13-2021 15:54 - last edited on ‎03-22-2025 10:07 by Fitbit Moderator

‎04-13-2021 15:54 - last edited on ‎03-22-2025 10:07 by Fitbit Moderator

@Lauracousins1 Welcome to the Fitbit Community! It's great to have you here!

Thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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